Infinite Appliances Profile

Orders

All orders are subject to approval and rejection.

It is the customer's responsibility to check all correspondence from us. We accept no responsibility for delays and costs.

It is the customer's responsibility to ensure that the correct details are supplied. We accept no responsibility for related delays and costs.

Delivery and Ownership of Goods

We don't deliver to PO boxes.

We accept no responsibility for loss, damage or faults where customers have given authority for products to be delivered without a signature. This will void all insurance cover.

We aren't directly responsible for the delivery times of our products. Once a product has been despatched it is up to the customer to communicate with the delivery service regarding delivery times and any changes in plans.

Our delivery service only covers delivery to a roadside point or loading bay. It is the customer's responsibility to coordinate delivery after this point. Products will not be delivered up stairs, lifts, ramps or within properties. Any deliveries which are unable to be completed for not meeting these requirements will incur a $50 fee to organise suitable re-delivery and cancellation will result in no refund of shipping fees.

Faulty and Damaged Products

We will repair, replace or refund faulty or damaged good in accordance with the relevant Warranty Terms and Conditions and your rights under the Australian Consumer Law.

Factory Seconds Stock

By purchasing factory seconds stock, all customers accept that this stock is not in brand new condition. We endeavour to provide a clear and accurate description of the state of any product sold to the customer where requested by supplying images, descriptions etc. It is ultimately the customer's responsibility to request this information regarding the condition of the product(s) they are purchasing. Where evidence is not requested or supplied, the customer accepts that minor flaws or defects not effecting the described operation of the product(s) may be present.

We reserve the right to refuse a repair, exchange or refund of an item where a customer wishes to return a factory seconds, ex-display, carton damaged or refurbished item due to something that was outlined prior to the sale or details were not requested. Products can still be returned at the customer's expense in line with the returns policy.

Refunds & Returns

All goods sold on Catch.com.au are covered by a standard change of mind policy. Click here to review

To undergo a return, please contact us via Catch Messaging

Privacy

By placing an order with us agree that we may store and use in regards to other products or offers which may be of interest to you.

Faulty or Damaged Product Claims

It is the customer's responsibility to contact us to notify of damaged or faulty goods within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, we may refuse a return, exchange or refund.

Customers must receive a Return Authority Form from us prior to returning or organizing the return of any stock.

Customers are responsible for the return of items that can easily be posted or returned back to us.

Returns are accepted in line with our warranty conditions. Where applicable, we may arrange for a service technician to assess and repair the unit before arranging for the return of a product(s).

Evidence through the form of photos may be required prior to us accepting a return. We may refuse the return of any product(s) if we deem there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.

We cannot accept returns for scratches and dents after a product is installed or assembled. It is customer responsibility to identify any damage or imperfections that may be present prior to installing or assembling any product(s).

It is the customer responsibility to ensure that all accessories, fittings, and packaging are included with the return. Where parts are missing we reserve the right to reduce the full refund amount to the customer.

We will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected good, including but not limited to loss of profits.

Where customers change their mind on a purchase we must be notified within 14 days of receiving the product. Returned product must be in the same condition that it was received by the customer. Customer returns may incur additional restocking fees and are not eligible to have the original delivery fee refunded. Product is to be returned at the buyer's expense.