- Catch member since March 2022
- Approved online Catch seller since March 2022
Insource is a family owned and operated business based locally in Brisbane, QLD. We specialise in sourcing a wide range of products locally and abroad providing exceptional service at competitive prices.
Our products include a range of health, fitness and lifestyle goods.
Change of mind:
Seller will provide a 14-day money-back guarantee*. If you are not satisfied or changed your mind about your purchase, you may request to return the item(s) within 14 days from the delivery date at your expense. The item must be returned with all the original accessories and packaging.
Dead on Arrival (DOA) or Faulty Item Cases:
Seller will provide a 14-day return policy from the day of delivery on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure:
In the event of returns due to warranty claims, DOA, or money back cases, the customer will be required to contact Seller via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterward, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once an item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.