- Catch member since October 2019
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Seller Score83.3%
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Seller rating
Seller Score83.3%
- Approved online Catch seller since October 2019
Jewellery Domain products are made from either solid 9k gold or solid 925 sterling silver unless otherwise stated. The majority of silver items are rhodium plated (jewellers quality) for the ultimate shine and to stop oxidisation of the metal.
The quality of the silver designs is so consistently high it is difficult to tell the difference between a white gold diamond set ring that is rhodium plated and a silver ring set with cubic zirconia and rhodium plated.
Through our established relationships with leading jewellery wholesalers, manufacturers and designers, our company can offer a large variety of jewellery pieces at extraordinary discounts delivered straight to your door.
Returns Policy:
We want all our customers to be happy with their purchase and as such we offer a 5-day hassle free exchange policy on most of our products. If you have changed your mind about your jewels or if they are not a perfect fit you are more than welcome to send them back within 5 days for a full refund, store credit or exchange. They must arrive at Jewellers Domain within this 5-day time frame.
Simply send us a Catch message.
Tell us which item you would like to return or exchange and the reason why so we can issue you with a Return Authorisation number (RAN). Simply write the RAN on your proof of purchase, enclose it with the item to be returned and post back item/s to us within 3 days of receiving our RAN.
Returns will only be accepted if the item is returned in perfect condition, unused condition, fit for resale and sent along in original packaging with proof of purchase.
Because the safe return of your package is as important to Jewellery Domain as it is to you, please ensure your package for the full value listed on the invoice. If your return item arrives at Jewellery Domain damaged due to lack of protective packaging in transit (lack of box and/or bubble wrap) we will be unable to process your return and your item will be sent back to you. Jewellery Domain suggests using a postage method which insures items in transit.
Please note: Merchandise returned is the responsibility of the sender until it is signed for by Jewellery Domain. All jewellery will be inspected prior to the refund being processed.
Please note that refunds/store credits are not applicable for:
- Earrings (due to health and hygiene regulations)
- The original shipping fee and the return shipping fee will not be refunded
- Beyond 6 days and up to 14 days we offer exchanges or returns for store credit only
What if my item is faulty?
If the item you have received is faulty, please contact us by sending us a Catch message immediately and we will resolve the issue as quickly as possible. We will offer you a replacement, or refund including freight costs upon receipt of the item returned.
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please send us a Catch message and we will resolve the issue as quickly as possible. We will offer you the correct replacement, or refund upon receipt of the item returned.