- Catch member since September 2020
- Approved online Catch seller since September 2020
JOUJOU is there for you.
Explore yourself. Rekindle the romance. Try something new.
JOUJOU is Australia’s favourite, online adult retailer of premium pleasure products.
JOUJOU Australia offers customers access to an array of premium award-winning products with leading-edge designs such as customisable vibrations and patterns, sonic waves, app connectivity, interactive technology, and luxurious materials such as silicone, stainless steel, even solid gold - just to list a few!
Some popular brands include LELO, Le Wand, Überlube and favourites such as Satisfyer, Happy Rabbit and the official 50 Shades of Grey Collection. Don’t forget, JOUJOU’s very own superstar natural aphrodisiac tea – Desire.
JOUJOU Australia prides themselves on creating a pleasurable experience for you and offers high-quality customer service.
Give the gift of love and pleasure with JOUJOU Australia.
For faulty products, we offer a 12-Month warranty period on all adult products (your product may also come with a manufacturer's extended warranty).
We Offer a 14-day change of mind return policy for customers if the item is unopened, in brand new condition with hygiene seals in tact on return.
We do not offer a satisfaction guarantee on any of the products, however we do stay true to our exceptional level of customer service, we will always aim to keep all our customers happy and satisfied with their purchase.
If your product is found to be faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value.
Please note: Standard postage fees apply to all return orders (tracking number will be required as proof of lodgement). Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
BEFORE RETURNING YOUR FAULTY ADULT TOY:
Before returning a faulty product, may we please ask you to follow a few simple testing procedures as follows.
Make sure the batteries that are used are of the correct type
Make sure the batteries have been inserted into the product correctly
Try new batteries as you may be using old worn out batteries
Make sure battery connectors are not wet or have moisture
Make sure the security seal has been removed from the battery compartment