- Catch member since April 2020
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Gold Seller98.8%
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Seller rating
Gold Seller98.8%
- Approved online Catch seller since April 2020
Offering an ever-rotating range of fashion stationery, gifts, homewares and arts and craft supplies to the market, Kaisercraft has been producing fashion-forward paper goods since the early 2000’s. We are a family owned business with a global wholesale customer base and a rapidly growing retail presence within Australia.
With an ever changing products mix to suit the needs of our customers, you’ll find everything from candles, soaps, on trend luxury stationery goods, greeting cards, gift and homewares and of course, hundreds of scrapbooking, card making and paper craft products to indulge your creative side!
Create something beautiful with Kaisercraft today.
Refunds
Under Australian Consumer Law, Kaisercraft is obliged to refund an item if an item has a major problem.
The definition of an item with a “Major Problem” includes when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- Is significantly different from the sample or description.
- Doesn’t do what Kaisercraft said it would, or what the customer asked for and can’t be easily fixed.
When determining if the customer is eligible for the above, Kaisercraft will take into account how much time has passed since you bought the product considering the following factors before issuing a refund:
- type of product
- how a consumer is likely to use the product
- the length of time for which it is reasonable for the product to be used
- the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
Although Kaisercraft has no legal obligation to refund an item for change of mind, Kaisercraft will however, refund an item if the item is returned in its original packaging unused within 14 days from time of purchase.
To obtain the refund from online purchases, the customer must
Contact us via Catch messaging system
Refunds for online purchases will not be made in store.
Refunds will not be given on presentation of a gift receipt even within the 14 day period.
Exchanges
Under Australian Consumer Law, we are not required to provide a refund if you change your mind. Kaisercraft will however, provide a store credit or exchange if the following conditions are met:
The product is returned to store within 60 days from original purchase date.
And
The product is unused in its original condition
And
The customer can provide a receipt, receipt number, exchange card or provide the store name, date & time of purchase to allow staff to look up the purchase on their system.
And
The exchange or store credit does not occur on a major sales day.
For other online exchanges, online customers must contact us via Catch messaging system. Online exchanges will incur a postage & handling fee.
Refunds, store credits & exchanges for Catch purchases not available in Kaisercraft stores.
No refund will be made without proof of purchase.
For hygiene purposes, the policy excludes pierced jewellery and any other product Kaisercraft deems to be unhygienic unless the item is either faulty or as a ‘Major Problem’ as defined above.