- Catch member since August 2021
- Approved online Catch seller since August 2021
Australian Curators of Asia's bestselling Beauty, Skincare and Cosmetic products. One stop shop for K-Beauty, J-Beauty, C-Beauty and Cosmetics needs!
RETURNS
If you have any questions or need any clarification please don't hesitate to email or call us via Catch message support.
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Due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless products are damaged or defective.
Our policy lasts 14 days. If 14 days after receiving the order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and photograph proof of the issue.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.
Cost of delivery/postage in the original order are non-refundable regardless of the issue at hand.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via Catch Support.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or a different item, please contact us via Catch support.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the product(s) are deemed damaged on arrival or defective. Otherwise, If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.