Kitchen Homewares Australia Profile

  • Catch member since March 2020
  • Seller rating
    Silver Seller
    95.6%
  • Approved online Catch seller since March 2020

Australian Distributor for OXO | Stojo | Dopper


RETURNS POLICY

We are proud to guarantee everything we make. If for any reason you are not satisfied with an OXO product, get in touch with us at for a replacement or refund.

Please note that this guarantee is only applicable on defects in material or workmanship under normal household use and when cared for according to the Use & Care Guidelines.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refund Process

Once your return is received and inspected, we will send you a message via Catch messaging system, to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via Catch messaging system