- Catch member since May 2021
- Seller rating
- Approved online Catch seller since May 2021
We're committed to bring you best prices! Proudly Australian, run by Australian mums, supporting Australian suppliers, providing for Australian families.
We update continually updating, bringing you the a wider selection of products and toys so we can continue to spoil our children, family... and ourselves!
Change of mind:
We will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging.
We will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Orders, Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Banana Plaza via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.
No change of mind on the following items:• Mattresses, pillows, mattress and pillow protectors
• Assembled furniture
• Large/Bulky Appliances
You are responsible for any discrepancies or errors in your order caused by you. The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.
Orders placed by you are offers to purchase either:
• a voucher for particular goods and/or services under the terms and conditions in this Agreement, and any third party supplier/Seller terms and conditions at the price specified (including delivery and other charges); or
• goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).
Goods sold by Lava Deals are not reserved in-cart, and an order is only finalised when you have completed checkout process and received an order confirmation from us and payment is received in full.
When an order is placed for a Sellers goods, we will send the order to the Seller for confirmation, at which time they may accept or reject your order. Where a Seller rejects your order, we will refund you for the order and associated shipping charges. You will receive confirmation that your order has been accepted by the Seller via email.
We use automated fraud detection software that may result in your order being delayed or cancelled. Where your order is flagged for fraud detection, we will make enquiries into any potential fraud. We reserve the right to subsequently reject and refund your order at our absolute discretion where fraud is suspected.
Your order may be rejected in circumstances where we believe there may be a credit card or payment related fraud (detected prior to the goods being shipped), or where your order cannot be shipped, or if there has been an error in the price or product description on the Website. In these circumstances the order will be refunded in full.
You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. If you change your mind, you can return your goods provided you meet the requirements set out in our Change of Mind Returns policy in clause 17.
In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.
The Catch platform does not allow us merchants to show extra shipping charges for individual products to different locations. Therefore, on occasion, delivery to certain locations that are out of the regular route of our shipping providers will incur extra shipping charges. We will contact you to check if you will accept any extra charges first. If not, we will cancel and refund your order in full.
We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. All “In-stock” products are based on digital inventory records. Discrepancies occur because of database syncing delays, theft, clerical error, and/or other events beyond our control. If products that are not available, you notified by the provided email and/or contact number. You may be offered an alternative product, the estimated in-stock date, or a refund.
Your order may be delayed, or you may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.
All purchases are subjected to the Terms and Conditions as stated on our website: https://cheapkidstoys.com.au/terms-and-conditions/