Leisure Outdoors Profile

  • Catch member since November 2020
  • Seller rating
    Gold Seller
    98%
  • Approved online Catch seller since November 2020

Leisure Outdoors is a eCommerce retailer based in
Melbourne, and we are proudly Australian owned and operated business.
Leisure Outdoors stock a range of products for camping, hiking, caravan, RV and camper trailer equipment and accessories to enjoy your next outdoor adventure!


You can contact Leisure Outdoors via the Catch messaging system. Please include your order number in any correspondence to us.
You can request a Return Authorisation by contacting us via the Catch messaging system. Any returns (or requests to return goods) after 14 days will not be accepted.


1.Change Of Mind


We offer a 14-day return policy for change of mind on selected items only. Some products cannot be returned due to health and sanitary reasons.


Please contact us first and if the return is accepted, then you are welcome to return it to us up to 14 days from the received date. Items returned must be in brand new, unused condition in their original shipped packaging. Products must be unopened with original manufacturer seals still intact, or we cannot accept them back. We may provide you with a product exchange or refund only when we receive the returned product.


You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high-value items that you return for change of mind. Return shipping costs are non-refundable and at the cost of the buyer. A refund will apply excluding actual delivery costs and a 20% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product in its original state and packaging. This also applies to orders cancelled when the item has already been dispatched from our warehouse.


2.You received the wrong item or it arrived damaged


All orders leave our warehouse in brand new undamaged condition. If you have received the wrong product or your item arrives damaged, we will replace it for you or if stocks are exhausted offer an exchange or refund.


All claims for damaged or wrong items must be made to us within 3 days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.


Please take photographs of the damage or wrong item (s), the parcel and postage label the item (s) arrived in and the packing slip and send them to us via catch with a description of the issue.


3. Delivery


We may charge a redelivery fee Please note before ordering that refusal of delivery or subsequent return of an order to us by our shipping partners defined as a "Return To Sender" will incur an additional re-delivery fee for the cost of return to our warehouse. If a parcel is marked by our Shipping Services as "Return To Sender" because of any of these reasons and not limited to just these scenarios:


1. An incorrect address is provided by the customer during checkout
2. Customer refuses to accept delivery for a change of mind
3. Customer did not collect the parcel from the Parcel Collection Point - before it was returned to us. If you would like the order to be sent back to you, you will need to pay an additional delivery fee.
4. An item is deemed as not faulty and needs to be returned to you
Please note, if your order is in transit, we will be unable to provide any refunds or credit until the product has been returned.


4. Warranty Claims


Your item automatically comes with protections under Australian Consumer law that cannot be excluded. Should your product be faulty, we will happily replace/Repair/Refund for you at our discretion excluding original delivery costs.


RETURN PROCESS:


If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product needed be returned and, where required, provide you with instructions on how to return your goods.


Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection.