LiFETCH Profile

  • Catch member since October 2020
  • Seller rating
    Seller Score
    92.4%
  • Approved online Catch seller since October 2020

Our warehouse closed on weekends and public holidays


We will gladly assist with returns and exchanges of this product in accordance with our returns and exchanges policy.

We are pleased to offer change-of-mind returns or exchanges.
- We can provide a refund
- All returned goods must be unused, in original packaging, and in saleable condition
- Buyer pays return shipping cost
- Please return goods within 14 days of receiving

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We will accept product returns and provide you with a replacement, refund, or repair where:

- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match its sample or description.

All our orders are delivered during business hours (Monday to Friday).

All our items are located in Australia and are dispatched quickly. Your order will be dispatched within 2 business days. Metro deliveries usually take 2 to 5 business days. Regional deliveries will take up to 10 business days depending on your location.

The cost of shipping items depends on the destination postcode(except Free Shipping products)

Some products may be dispatched in more than one carton. Combined postage is not available.

If an address is incorrect, you will be responsible for any fees associated with the incorrect address, if the product has already been shipped.

If you have a change of mind and wish to return your item after receiving it, please note we will deduct applicable freight fees from your refund plus a 10% restocking fee.

Please note that assistance may be required in unloading the item once delivery to destination is made. Our couriers deliver to the building entrance only. Changing the delivery address post-order will incur a redirection fee.

Please note we do not deliver to PO Box addresses.