- Catch member since February 2018
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Platinum Seller99.8%
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Seller rating
Platinum Seller99.8%
- Approved online Catch seller since February 2018
Lirash began as a dream to bring to Australian Homes furniture that inspires. We provide our customers with an unrivalled collection of Designer Furniture, designed and executed by the creative minds behind Lirash. At every step of the way, our customers feel empowered by their access to our formidable collection that transforms their house into home.
Lirash is all about our Customers! Though we take high measures in ensuring our products maintain its superior quality, we strongly believe that no stone should be left unturned when it comes to Customer Service. Hence why, we guarantee an unmatched customer experience and promise a 24-hour turnaround in answering all your enquiries.
Our designers travel around the world to ensure the latest trends are embedded in our furniture, aspiring to empower every home allowing our customers to take pride in the décor.
Lirash will only process, and is obligated to process, a return or an exchange in accordance with the Returns & Exchange Policy listed below.
1.) If your products were damaged in transit:
We carry transit insurance to ensure that no financial burden is bestowed on the customer for any damages that they are not related to.
You must inspect the products for any damages upon arrival and notify Lirash within 7-days of receiving the products. For mirrors (only), Lirash will need to be notified of any damages within 2-days of receiving the products. Failure to do so will result in your products no longer being covered by transit policy.
When claiming for damage in transit, you may be asked to provide photographs of the damage.
2.) Products containing a manufacturing defect:
If you detect a manufacturing defect in your order, you must inform Lirash within 7-days of receiving the products. You will then be asked to provide images or videos identifying the defect.
These images and videos will then be reviewed by our technical team for Lirash to validate and approve your claim of a Manufacturing defect. If the claim is not approved, then your return will be processed under the Change of Mind policy and therefore the buyer will bear the return postage and a 15% re-stocking fee.
Once your claim is approved, upon availability of stock, your product will be replaced. If the product is out of stock, then you may be offered a similar product or a full refund. If defects of products have not been reported within 7-days of receiving the products, then no refund or replacement will be processed.
3.) Incorrect products delivered to you:
Please notify Lirash within 7-days of receiving the products. We will investigate the problem and provide you with the correct products. The replacement costs and delivery costs will be incurred upon Lirash.
The correct products will be dispatched as soon as possible and will be delivered within the normal time-frame.
4.) Products damaged by you:
Unfortunately, any products that have been damaged by you, accidentally or otherwise, will not be replaced or refunded by us.
5.) Change of mind:
In the very unlikely situation that you dislike our products and decide to return your item, we will provide you with a refund of the original purchase price, less shipping costs and a 15% re-stocking fee.
It’s important for your item to be in its original condition and packaging, to be eligible for a return. To organise a return, simply contact us within 30-days of receiving your item including images of your product in the original packaging and we will be in touch with further details.
Buyer is to bear the postage for change of mind. Please note, that you may have purchased products from our store with free shipping, however this option will be exempt in times of returns for change of mind. When returning our products, our actual delivery cost will be deducted from your refund.
Please note, no re-stocking fee will apply to Change of Mind returns for Mirrors, Candle Holders, Vases, Decor items and Wall Arts. Change of Mind returns for all other products will attract a re-stocking fee of 15%.
Once the returned item(s) are received in the warehouse, it will undergo an assessment by our technical team. If the item(s) are determined to be in an unsellable condition due to considerable damage, then Lirash can apply additional charges beyond the 15% point even up to declining the entire refund.
6.) Conditions of Return: For your item to be eligible for a return, it must adhere to the following conditions:
i.) The product(s) itself should be in its original condition. This means no marks or signs of wear and tear on the product.
ii.) The item(s) should be packed in its original packaging. If the packaging has been disposed/destroyed or is in a condition where its unable to return to its original state/shape or form, then Lirash is able to decline the request for a return. Therefore, it is recommended that you hold on to the packaging until the product hasn’t been inspected and you are completely satisfied with the purchase.
iii.) The return must be lodged to us within the specified timeframes as mentioned above under the respective return clauses (1 – 5). If the return is lodged after the set timeframe, then Lirash can decline the request for a return. Therefore, it is recommended that you open your items as soon as you receive them to avoid surpassing the return timeframe.