LollyPatch Profile

  • Catch member since September 2021
  • Seller rating
    Silver Seller
    96.4%
  • Approved online Catch seller since September 2021

Enjoy same day dispatch on a huge range of sex toys, lingerie and accessories, discrete free shipping, competitive pricing and easy, no hassle returns.


All our sex toys, lingerie and personal lubricants are in stock and available for immediate same day dispatch from our Melbourne facility.


We offer quality adult product from pleasure product brands such as Satisfyer, Doc Johnson, Swiss Navy, Bathmate as well as bondage, erotic lingerie, sexual enhancements and accessories such as massage oils, aphrodisiacs and libido enhancers.


We recommend you purchase your sex toys online from LollyPatch for a secure and reliable customer experience.


If you are not satisfied in any way, please let us know!


If you are not satisfied with an item, it doesn’t fit, it is faulty, damaged, we want to make the experience to replace or refund as easy as possible.


We know this enhances the customer experience and overall satisfaction with our site and service- we do want you as a repeat customer.


You can contact us anytime for advice regarding a return or product issue. Generally, an item must be returned for a replacement/exchange or warranty claim, but in some instances, a video/photo of the issue will suffice especially for defects.


Adult and related healthcare products


Due to their nature, are NOT covered by a Change of Mind policy. Other items such as costumes and shoes are covered so please notify us within 14 days of receiving your item if you are dissatisfied or have a change of mind.


Faulty and defective items are covered by a Manufacturer Warranty.


Please contact us via Catch Messaging Portal to request a return.


Lingerie, costumes, shoes
This could be an unwanted gift, not the right size, an issue with stitching or plain ‘just not right for
me’.


LollyPatch offers a 30-day Satisfaction Guarantee on costumes and footwear (except Latex/fetishwear, hosiery and bodystockings) from the date of purchase. Of course, you also have a 30-day Manufacturer Warranty on these items to cover technical defect issues.


To be accepted, all returns must:


  • Be in the original undamaged retail packaging/box.

  • have intact tags, still attached to the garment.

  • not have been used/worn (except to try on for size).

  • not be damaged or soiled.

  • not be altered in any way.

  • Lingerie return exclusions are Latex/fetishwear, hosiery and bodystockings.

Sex toys and accessories


Due to the intimate nature of sex toys, we cannot accept returns/exchanges on these items due to a change of mind. We value the health and wellbeing of our customers and guarantee that these items are new and shipped directly from the manufacturing facility to our warehouse to you in original sealed condition. Adult products that cannot be returned are:


  • All adult toys

  • Bondage items

  • Novelty items

  • Bodycare accessories such as lubricants, enhancements, candles, massage oils etc.

We offer a 30-day Manufacturer Warranty on all battery-powered sex toys and 12 months on all rechargeable sex toys. This covers manufacturer faults, defects and Dead On Arrival (DOA). If you have a defective sex toy, please contact us via the Catch Messaging Portal to request a return with an outline of the issue and a photo/video of the defective toy. This will generally suffice to action your free replacement or credit.


Please check the below points before contacting us.


Rechargeable Products


Ensure the product is fully charged.
Ensure the light (if any) is illuminating to show the product is connected to the charger.
Hold the power button for 3-5 seconds to turn on.
For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.
Battery Powered Products


Ensure you are using the correct batteries.
Ensure the batteries have been inserted correctly.
Remove the paper slip between the battery and the contact inserted by the factory to preserve battery power.
Try new batteries.
Hold the power button for 3-5 seconds to turn on.
For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.
Refunds
We will process refunds via the same payment method used to place the order. It may take your financial institution 3-5 business days to refund the money to your account once we have processed the refund request.