- Catch member since July 2017
- Seller rating
- Approved online Catch seller since July 2017
Manchester Factory is a family owned business that prides itself in selling the best Manchester, Bed Linens and Homewares.
At Manchester Factory we stock a large range of Manchester. Our range includes Bed Linen, Bedding, Bath Towel Collections, Blankets, Quilts, Pillows, Sheets, Quilt Covers, Coverlets, Bedspreads, Throw Rugs, Bath Robes, Homeware products and Manchester from well known brands and direct importers.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
As a marketplace seller we abide by Catch Marketplace’s 14 days change of mind return policy. If you wish to return your item to us we must be contacted via message with the 14 day timeframe from when you purchased.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a refund or exchange. We recommend you insure high value items that you return for change of mind.
You may be provided with a refund only when the returned product is received. You will only be refunded for the cost purchase. No shipping fees paid will be refunded.
Due to OH&S and hygienic issues the following items are not able to be returned: Bath Robes, Pillows, Pillow Protectors, Mattress Protectors, Mattress Toppers, & Quilts.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
After the 14 day period expires we will not accept change of mind returns.
Manchester Factory are more than happy to exchange your goods. To ensure the exchange goes smoothly please contact us via the catch messaging portal so that we can step you through the process and also to provide you with an RA number to place on your returns and exchange form.
All unwanted items must be returned in their original condition, unused and unwashed. This means all packaging and labels must be attached. Packaging has to be in original condition (no rips or tears to the plastic/cardboard inserts). Failure to comply by this will result on the goods being returned to you and no refund will be provided.
You are responsible for the associated costs to return the goods back to us, we do recommend that you use the registered post option as Manchester Factory will not take responsibility for items not received if you attempt to send them via non registered mail. Please allow up to 14 days for exchanges and refunds to be received and processed.
Postage charges on returns are not refundable.
Steps for exchange:
1. Place and pay for a new order on our catch store to secure the size/items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.
2. Send back the items you are exchanging with the exchange/return form filling it in with the RA number provided.
3. When we receive your returned items we will inspect them and process a refund for them if they comply to our conditions above.
If you have submitted an order and received a confirmation email from Manchester Factory and you wish to cancel your order please message us via the catch portal. If a cancellation message is not received by 8.30am day of dispatch order may not be cancelled.