- Catch member since August 2019
- Seller rating
- Approved online Catch seller since August 2019
For more than 40 years we have been helping enthusiasts of every age enjoy everything awesome in the world of hobbies, from Plastic Model Kits, Model Trains, Slot cars, Gundam Models, Radio Control Cars, Boats and Aircraft, to Hobby Tools, Paints and Supplies.
CHANGE OF MIND:
All goods sold on Catch.com.au are covered by a standard change of mind policy. Please refer to the Catch.com.au terms and conditions: https://www.catch.com.au/terms
NOT WHAT YOU ORDERED OR DAMAGED IN TRANSIT?
We have several checks in place to make sure you get the items that you are after and they reach you in good order. If for some reason you didn’t receive the item you ordered, it’s damaged or simply not what you expected then please let us know within 30 days of receiving so we can organise an exchange or refund, whichever you prefer! For items damaged in transit a picture of the packaging will be required.
As per Change of Mind, the goods will need to be returned in original condition. If the mistake was made at our end, we will happily pay the return postage. Please contact us so that we can organise a postage label for return post.
WARRANTY/ FAULTY: REFUND OR EXCHANGE
If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please email or phone us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible.
Each product is covered by the respective manufacturers warranty policy and some products may have individual components that are covered by separate warranties and time frames. We do not offer any additional product warranties outside the manufacturer’s warranty.
Please discuss any warranty concerns with us before sending the items back to avoid any confusion and unnecessary costs. We will generally require you to send photos of the product with your purchase details for an initial assessment and we will go from there.
Postage costs will be at the returner’s expense and refunded if the product is proven to be covered by warranty.
If the product is required to be sent back to our suppliers for assessment, we will cover this cost.
We will always try to resolve any warranty concerns as quickly as possible, where any delay is incurred we will communicate this to you.
A warranty refers to any new product which has a manufacturing defect or a major failure within a reasonable period.
If the warranty relates to a minor failure then we may replace, repair or refund the item.
On assessment if the product is deemed as having a major failure, the customer can decide whether they would like a replacement, repair or refund.
A warranty does not apply to any wear and tear on a product, crash damage or a product being used outside its intended use.