Mountain Warehouse (Shipped from UK) Profile

  • Catch member since May 2019
  • Seller rating
    Seller Score
  • Approved online Catch seller since May 2019

At Mountain Warehouse we have been developing the very best outdoor gear for all the family since 1997.

Unlike other outdoor retailers, we don’t carry lots of different brands. In fact, almost all the products we sell through our stores and website are exclusive to Mountain Warehouse – you won’t find them anywhere else.

Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. So that means you get the exact same quality, but at significantly lower prices than you’ll find at other shops.

If you would like to return an item, you can do so within 30 days of receipt. After the 30 day period we are unable to accept a return unless the product is faulty.

Please make sure to contact us via Catch messaging system before initiating any returns. 

Important information:

  • For all returns, the product must be in its original packaging and in an unworn/unopened condition. In the case of footwear, this means the item must not have been worn outside.
  • Returns sent back to our warehouse without a completed Returns Form or that are not ‘as new’ will be refused.
  • The returns portal will generate a returns label that you will need to apply to the outside of your parcel and take to your local post office.
  • Some locations incur a charge, this will be indicated based on your location, and you will be shown any charges and asked to complete payment before completing your return.
  • If you believe your item to be faulty or incorrect please contact customer service before completing the return.