- Catch member since June 2021
- Approved online Catch seller since June 2021
My Best Buy is based in Sydney Australia and is 100% Australian owned. Together with our Global network partners we are able to offer products from around the world with much lowest prices,. We are able to do that on volume sales and pass the discount directly to you. Try Us, or your money Back...
Change of mind:
My Best Buy Australia will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from receiving the order at your expense. The item must be returned with all the original accessories and packaging.
*For any Apple products, activated units will not be eligible for returns for a replacement or a refund under our 14 Days Return Policy.
Dead on Arrival (DOA) or Faulty Item Cases
My Best Buy Australia will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact My Best Buy Australia via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.