- Catch member since September 2019
- Approved online Catch seller since September 2019
We manufacture magnesium products for the whole family. Our intention is to present a luxurious high-quality product, with all-natural and cruelty-free ingredients. So you may enjoy all the transdermal magnesium benefits possible. We care about our customers' health wellbeing and satisfaction.
Shipping and Delivery
Once your order is placed we try our best to verify, prepare your order, and have it packaged and shipped as quickly as possible. Usually most items ship within 1-3 days.
Some items may take up to 5 days to ship. This exception is either due to a high demand in the product or during peak season such as the holidays.
The time frame for your order delivery is heavily reliant on your location, most items are delivered within 1-3 days* to major parts of Australia. If more than 3 weeks have past and your order is not delivered please contact us via Catch message and we will assist you the best we can.
** These are estimated delivery times. Occasionally there may be delays due to a shipping error.
Here at My Mag Essentials, we value your business and work our best to fulfill your orders as fast as possible.
If you have any questions in regards to your order, please contact us via Catch message we will return to you as soon as possible.
Thank you for shopping at My Mag Essentials
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Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition or is damaged
- Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via Catch message.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via Catch message.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.