MyCraze Profile

  • Catch member since June 2017
  • Seller rating
    Silver Seller
    95.4%
  • Approved online Catch seller since June 2017

We are an Australian owned and run business, with many years experience in retail, online and offline. Our backgrounds as musicians, skateboarders, collectors, gamers, sneakerheads, etc.. puts us right in the thick of what’s fun, what’s exciting, what’s new and we get off on the same things you guys do. The MyCraze motto of “it’s all about me” is who we are. We like what we like and there is no one in this universe that can change our minds, and we know that’s how you are too.


CHANGE OF MIND RETURNS

1. MyCraze will allow a return where you have changed your mind, provided that the item in question is:

- returned within 14 days of receiving order;

- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);

- in a resalable condition; and

- not damaged in any way.

2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by MyCraze, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.


INCORRECT OR FAULTY GOODS

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by MyCraze within 30 days.