NISBETS Profile

  • Catch member since June 2017
  • Seller rating
    Seller Score
    92.7%
  • Approved online Catch seller since June 2017

 

Australia’s one stop shop for catering equipment


Our purpose: Catering equipment made simple.


Over the last 30 years, we have carefully honed our skills and products to offer you a great buying experience based on our core principles:


Product Range: Over 6,000 lines, providing the best from global and local suppliers, no matter what your budget.


Price Match Promise: We provide the best value products in the country. If you find a cheaper advertised price, we will beat it by 5%!


Same Day Despatch: Order before 4pm to ensure same day despatch from our warehouses in Sydney, Brisbane and Melbourne (Monday-Friday).


Customer Service: We handle hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention you deserve.


Stock Availability: Boasting market leading in-stock levels of over 95%; get more of the products you need, when you need them.


Trade Counters: We have trade counters in Sydney (Campbelltown, Darling Harbour and Castle Hill); Central Coast (Erina), as well as Brisbane, Canberra, Geelong, Townsville, Gold Coast, Dandenong and Melbourne – so come along and see our products in person!


Our promise to you


We understand the Australian catering and hospitality industries. Things move quickly. With same day despatch and a large product range, we are the number one choice to get the right products, at the best price, when you need them.


We know what our customers want, and provide everything from refrigeration to pastry, cooking machines to knives, and everything in between. Our expertise in the catering supplies industry means we can offer products for small cafes, large restaurants, professional chefs or home cooks – all at industry leading prices.


Whilst we are growing fast in Australia, we pride ourselves on our customer service, and have thousands of happy customers. View our independent Feefo feedback here. Whether in store, via email or on the phone, our locally based customer service team are here to assist.


Our experience


Nisbets Australia belongs to the Nisbets Group, Europe’s largest catering equipment supplier. Established in 1983, Nisbets now have over 1,000 global staff working across the UK, Ireland, Holland, Belgium, Germany, France, Spain and Portugal. With ongoing strong growth, Nisbets Australia continues to move from strength to strength in reaching more customers and providing even more great products.


Nisbets Australia, 15 Badgally Road, Campbelltown, NSW 2560


Goods delivered may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain Goods cannot be returned for hygiene purposes. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order Goods may also be non-returnable. Those Goods will be flagged accordingly on the Nisbets website or catalogue. The cost of returns may be refunded in whole or in part to the Customer at Nisbets's discretion.

Goods that are damaged on delivery must be reported to Nisbets within 24 hours. Large Goods such as fridges must be visually inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing, delivered faulty or defective by Nisbets may be replaced, repaired, refunded or exchanged at Nisbets's discretion provided Nisbets is informed in writing within 28 days. Certain Goods may be disposed of in accordance with Nisbets safety instructions for replacement, refund or exchange with Nisbets's prior approval.

The above does not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to manufacturer instructions. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges. No Goods will be sold on a 'sale or return' basis without the prior written approval of Nisbets.

Statutory rights for Customers placing Orders under $40,000 as private consumers for personal, domestic or household use (as defined by law) are not affected.