- Catch member since June 2022
- Approved online Catch seller since June 2022
Online Toys Australia is an independent, Australian owned and operated online toy store.
Established way back in 2005, Online Toys Australia rapidly grew to become one of Australia’s largest independent online toy retailers, stocking thousands of kids toys ranging from baby toys to big kids toys and catering for all age groups! Online Toys Australia carry many well-recognised brands such as Fisher Price®, Hasbro®, Carrera®, Bruder®, and Barbie® just to name a few.
We want nothing more than for you to be delighted with your purchase. We carefully select our product range from many thousands of suppliers and brands, both here in Australia and all across the world. However, mistakes happen and problems sometimes arise even with our best intentions and yours. So, if you need to return your purchase for any reason, please read through our Returns Policy below before sending your purchase back to our store.
Change of mind
Customers may return unopened products back to our store within 30 days of delivery for a refund or exchange. Products must be in saleable condition, unopened, unused and not arrive damaged. Shipping costs are at the expense of the customer. IN the event that a product needs to be exchanged, shipping costs back to the customer are also at the customer's expense.
Wrong product purchased
We've all made mistakes from time to time so don't worry or stress if this has also happened to you! The first thing to do is contact our store, either via phone or email, so we can discuss the best solution that best suits your circumstances. Please have your order number ready when contacting us by phone and please don't forget to include it in your email so we can quickly identify your purchase.
Our friendly staff will then provide you with helpful information with instructions on what to do next.
We sent you the wrong product/s
It's not often that we make mistakes, but we are human after all. So if we have sent you the wrong item, please accept our apologies. Please contact us via Catch Messaging we can assist you with instructions on what to do. In the meantime, it's important to remember not to open the product in question or use it or damage it in any way.
Product Warranty & Refunds
Refunds are warranted in circumstances where products that are under warranty cannot be replaced or repaired. We may need to issue a refund when products have arrived damaged or faulty, or a replacement is neither available in our store or from our supplier. In most cases, such products are required to be returned. However, this is usually determined on a case-by-case basis and can vary from one customer to the next.
Once the product in question arrives back in our store, the product will be accessed and processed usually within a 24-48 hour period. Please note, refunds can only be issued via the same payment method that was initially used to place the order, and cannot be refunded to any other person or any other payment method.
Our policy do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
For any other queries, please dont hesitate to contact us via Catch Messaging.