- Catch member since November 2017
- Seller rating
- Approved online Catch seller since November 2017
Outdoors Domain is an Australian owned and operated business that has been offering our customers quality products and exceptional service since 2008 in-store and 2010 online.
Our credo is simple, we aim to provide you with a seamless and secure online shopping experience, with access to a massive range of products, all at great prices, which you can view and buy from the comfort of your home. We dispatch most orders within 24 hours and offer exceptional customer service that does not stop once we receive payment.
CAN I GET A REFUND?
We want you to be happy with your purchase! If you're not, we're able to help! If you've changed your mind, simply lodge a return within 30 days and return the item in brand new condition, and we will happily exchange or refund your purchase (delivery non-refundable).
WHAT IS THE RETURNS PROCESS?
1. Contact us via your Catch account and let us know you wish to return your goods - we'll email you a return authorisation. (RMA).
2. Please return goods via a registered service as we do not accept responsibility for lost or damaged in items.
3. When goods are received within the return period in brand new and sellable condition, we'll issue a full refund (less original freight). Goods not returned in this manner may be subject to restocking fee.
HOW LONG DOES THE REFUND TAKE?
Refunds will be processed within 2-3 business days of us receiving your returned goods. Once received, your returned goods will be assessed and funds will be returned via your original payment medium.
WHAT IF MY ITEM IS FAULTY?
If you have a faulty item, please contact us via your Catch account. Depending on the nature of the fault, we may repair, replace or refund your purchase. As always, we’re here to help and want to make sure you're stoked with your purchase!