OZ BUY Profile

Please Note:
We will use our best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard and express post). We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either. Any delivery delay or item not received should be reported by you to us within 30 working days from the date of dispatch.
Please note: if your order is in transit, we are unable to provide refunds or credit unless the product has been returned. Once you have received your order you may lodge a return request via your Catch account. Additional shipping fees may apply. In the event your order is delayed, we will lodge an investigation on your behalf with the courier company. Investigations usually take between 3-14 business days to receive an outcome. Please Note: Request for Refunds or Replacements during the investigation process will be declined pending the outcome from the courier company.

Refund and Return Policy:
We make every effort to ensure the products we carry to meet your needs but if you purchase a product that is found to be defective or does not meet your needs. We happily repair or replace the product, or offer you a refund.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in original conditions and packaging. All postage and insurance costs are to be paid by the buyer.
If an order is cancelled after dispatch, the customer shall be responsible for all warehouse and courier cost incurred by the company in dispatching the item and having it returned to the company’s warehouse. The customer’s payment will be refunded within 30 days, subject only to deduction of any direct dispatching, transport and insurance cost incurred in the original dispatch & delivery by the company, upon receipt of the goods and inspection as to their suitability for re-sale.
Applicable freight fees and a minimum 15% re-stocking fee will be deducted from your refund. in cases where you changed your mind about your purchase and wish to return the product in its original state and packaging
Arrival damage must be reported within 2 days from the delivery date.
We will ask for a photo clearly showing the damaged part(s) so we can identify them, this must be done before assembling /using the product or modifying it. We don't cover physical damages caused during the assembling process.
If the customer refuses replacement parts then it is at their cost to return the goods for a refund less freight charges.
In the rare instance, a part is missing let us know exactly what part it is and we will send it to you ASAP.
Sometimes a partial refund may be offered, at our option, if the product can be repaired easily by the customer, prior approval required.
Item not received case needs to be reported within 30 business days from the date the Goods were picked up by the Carrier. If the parcel is returned to the sender due to incorrect address or not collect from the post office in a reasonable time, the customer shall be responsible for the return shipping fees and redelivery cost.