- Catch member since September 2021
- Approved online Catch seller since September 2021
Every single day, our team of deal specialists scour the world to hunt down deals on our carefully curated products. We never stop looking for deals and we never miss a beat. We offer you quality products without compromising on the budget. Our goal is to provide everyone with unbeatable prices on luxury items and affordable prices on standard items, so you don't have to worry about paying too much for anything ever again
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Damages and issues
If your item is damaged or faulty, please contact us as soon as possible within 3 days. We will provide further assistance on a case-by-case basis.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Conditions for Returns under CHANGE OF MIND
Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed, or otherwise unused.
Any accessories, manuals, and gifts included with the item must be returned.
All labels and tags should be still attached.
The product being returned is not on the exclusions list below.
Return shipping is at the buyers’ expense for the change of mind returns
Original shipping charges (including rural delivery fee) will not be refunded for change of mind returns.
Please make sure you have your order number handy to make the process as smooth as possible.
Once approved, you’ll be provided with the return details
When we receive your item back our team will do a quick assessment then issue you a refund for that product.
Health and beauty products, including cosmetics and fragrances.
Hosiery, underwear, and swimwear.
Bedding and accessories (e.g. pillows, mattress toppers/protectors, etc.)
Toilet Seats (if original packaging is removed)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact our friendly customer service team with any questions about your order and our services.