Penny Scallan Design Profile

Refund policy

Quality Guarantee
We are committed to ensuring that our customers are completely satisfied with the quality and functionality of our products. That's why Penny Scallan Design conditionally guarantees all products for a period of 6 months. If your product is found to be faulty during this time please contact our Support Team via Catch message and we will replace, refund or repair it.

Please remember that these products are intended for the use of children, so this guarantee does not cover general wear and tear or issues arising from abnormal use.

Change of Mind
We will replace your product if you change your mind, however all costs incurred will be at your expense, please contact us via Catch Messaging if you would like to change the product you have ordered.

Returns must be:

• Unused, unopened and in original condition and packaging.

• Undamaged.

• Returned within 28 days of purchase.

• In a saleable condition upon return.

Please contact our Support Team via Catch message to discuss the exchange.

Faulty Products
You will be entitled to a refund or exchange under Australian Consumer Law if the product:

• There is a manufacturing fault;

• Is not fit for a particular purpose that is expressly stated; or

• Does not match the description.

You may be asked to send photos for inspection to ensure our quality control measures are kept at their highest. A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.

If you believe you have received a faulty product, please contact us via Catch message as soon as possible to arrange a refund or exchange with no postage costs incurred by you. We will refund or provide replacement Penny Scallan Design stock to the value of the original purchase.

If you believe you have received an incorrect product please contact us via Catch message to discuss all options available to you.

Please contact our Support Team via Catch message for all returns.