- Catch member since May 2020
- Approved online Catch seller since May 2020
ABOUT US
Perception Lighting is a Australian owned and operated company with over a decade of experience in the camping and 4WD industry. Perception prides itself on providing the highest quality LED products for the Caravan, Camping, Boating, RV and 4WD markets.
Perception products are designed and manufactured to operate in the harsh Australian conditions and are guarenteed with extnesive warranty peroids which reflect the quality and performance that is to be expected from all of our products. Perception is constanty conducting market research and throughly testing new products before release to ensue the highest quality.
Perception have a Australia wide network of select dealers please check out stockists page for more information. We are activly seeking to expand our dealer network please contact us to apply for a wholesale or trade account.
LED technology is a rapidly changing market. Perception is constantly developing new products and looking to expand our range.
OUR 30 DAY MONEY BACK GUARANTEE
At Perception Lighting, we stand behind our products! We are so confident that you will love our products that we offer our customers 30-Day money-back guarantee on all products*. This means if you are not satisfied, you can return the item back to us. We want you to be happy with your investment in our products, so please contact us if for any reason you are not satisfied. In most cases, we are able to work with our customers and give them the help and guidance they need to get the most out of their products.
If you would like to arrange a return for a product, please contact us via Catch Messaging prior to returning the products. If an item is received back into our warehouse without authorisation it may be rejected and returned to the sender. All products must be in a new condition and be returned in their original packaging with all included accessories as well as any complementary products and must not be damaged in any way by you during the time the Product is in your possession. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by Perception Lighting staff. Perception Lighting or its affiliates will accept no liability for any loss or damage which may occur during transit. If the product returned without packaging, a 15% restocking fee is charged. We do not refund any delivery fees. If the product is found not to have a problem, you may be required to pay for the transport or inspection costs.
We will happily issue a full refund or exchange if you are unhappy with your item less any costs incured to process the transaction including transaction fees, commissions to payment facilitators and shipping from the amount refunded. If the item you received is damaged or faulty we may ask for photos to be sent through prior to the return, this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes
Please note the cost of shipping products back to our services center for a warranty assessment are covered by the customer. Perception Lighting or its affiliates will cover the cost of sending out the repaired or replacement product to the customer once the warranty claim request has been resolved.
Faulty / Defective Items
If you suspect a product may be faulty or defective you will need to contact us via Catch Messaging. You will need to provide a copy of your proof of purchase, detailed information about the fault including photos if required and your contact information including full name, address and contact number.
Depending on the type of product or fault we may be required to forward on goods to their respective suppliers for assessment, repair or replacement. This may result in additional lead time in processing an item.
Perception Lighting or affiliate suppliers at their discretion may choose to repair or replace goods.