- Catch member since October 2018
- Seller rating
- Approved online Catch seller since October 2018
Welcome to Pet House, your one stop shop for everything Pet! Whether it’s pet bowls, medications, toys or treats, Pet House cater for a wide range of pet supplies. At Pet House we have a huge depth of knowledge, years of experience in the industry, and most importantly, a passion for pets!
We know what it means to own a pet and understand the unconditional love and companionship they provide. To us, pets are a member of the family. That’s why we only stock high-quality food, products and accessories that will encourage a happy and healthy development!
COVID-19 SHIPPING INFORMATION
Our warehouse is open and shipping orders daily Monday to Friday. You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 1-2 business days of placing your order.
For more information on delivery times, please visit the AusPost website here: https://auspost.com.au/service-updates
All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days of item purchase being delivered, return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product. This refund does not include the costs of return postage.
The Customer is responsible for return postage to our warehouse. We cannot accept returns in store for change of mind.
We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.
Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
For an item that has arrived damaged please contact our customer service team via your Catch Account with photographic evidence of the damage.