- Catch member since December 2018
- Seller rating
- Approved online Catch seller since December 2018
PETZOO provides Fast Shipping Australia Wide and reliable Australia based customer support. If you place an order before 1.00pm Monday to Friday, your order will dispatch the same day!
All of the pet products we sell are kept in stock and are ready to ship to you right away. Find products from the leading brands at great prices! We have a range of thousands of items for your dog, cat, reptile, fish, bird and small animal.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Any change of mind returns must have the product packaging with it. We will not accept returns that do not have the product packaging as new and in sell-able condition. The product packaging cannot be ripped or damaged. Shipping labels must not be attached directly to the product or its packaging, as it will damage the packaging.
Please be aware that disputes after 30 days from delivery will not be accepted. If you need to return an item you can contact us and we will give instructions on how to proceed.
If you've received the wrong product, please contact us as soon as possible (within 7 days of receiving) so we can organise for the right one to be sent to you. Before you get in touch. (1) Please confirm the invoice supplied within the delivery package to see if it matches what you received, send any necessary picture or information, (2) Do not use the item.
We are unable to cancel an order that has been shipped and is in transit.
Packages that are refused, cannot be delivered, unclaimed and returned to sender will incur a $12.00 fee that will be deducted from the refund (this is the fee charged to us by Australia Post for returned parcels). This is the charge that we incur for rejected & returned parcels by the shipping carrier. Returned packages do not have their shipping costs refunded.