- Catch member since June 2019
- Seller rating
- Approved online Catch seller since June 2019
Planet Linen is proud to be one of Australia's leading bedding store.
Our primary focus is to provide the utmost quality customer service and we guarantee a user friendly online shopping experience. Our customer service staff are fully trained with extensive product knowledge and committed to helping our customers with any enquiry.
We will accept returns only up to 14 days from the date of purchase. We will ONLY provide a refund, exchange or credit if your item(s) are unopened, unused, in the original packaging with the labeling intact. Due to health regulations opened packages will not be accepted for return.
If you decide to return your item, we will provide a refund of the original purchase price, less the initial and return delivery fees. If your item was purchased with a free shipping promotion, please note that the actual initial delivery cost (which would have been applied had the item not been on promotion*) will be deducted from your refund along with the return delivery cost. Please also note that a re-stocking fee may apply.
To organize a return, simply contact us within 14 days of receiving your item via your Catch account including images of your product in the original packaging and we will be in touch with further details.
It’s important for your item to be unopened, unused, in the original packaging with the labeling intact to be eligible for return under the guarantee. Due to health regulations opened packages will not be accepted for return.