Proshopping Profile

  • Catch member since April 2021
  • Seller rating
    Seller Score
    91%
  • Approved online Catch seller since April 2021

is Australia's premier online shopping destination, offering games amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!


Refund, Exchange and Warranty

To enable you to shop with confidence proshopping offer a 14day ‘no quibbles’ money back guarantee on most items in our product range. If you’re not completely satisfied with your purchase, return it in its original packaging and condition within 14 days of receipt of your goods, and we will refund your money – less delivery charges (unless goods are dead on arrival, damaged, faulty or incorrectly dispatched and this is advised to us in accordance with these Terms and Conditions). Faulty goods may be able to be returned after the 365 day period, in accordance with an extended warranty provided by the manufacturer.


To return goods to us, all we require you do is complete our Enquiry Form . Once we receive your completed Enquiry Form we will issue you with a Return Merchandise Authority (RMA) number and if we are responsible for return carriage under these Terms and Conditions, advise you the details of how best to return the product(s) to us. The RMA number must be written on your original invoice/receipt and return shipping label. Returns must be received by proshopping within 14 days of the RMA number being issued.


The best packaging to use for returning products is the packaging in which you originally received your order. If this is not available please return products in an envelope, satchel, bag or box suitable for mail or courier transport. Australia Post will normally have a range of suitable packaging available for purchase. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Please ensure that you enclose your original invoice/receipt with all returned product(s).


Where you are responsible for return carriage under these Terms and Conditions, such as with a ‘change of mind’ purchase, please note that the risk of products in transit from you to us lies with you. Accordingly, you are free to choose any method of shipping available, including options such as registration, insurance and online tracking. However, please note that we are not able to process returns where we do not physically have possession of the product(s). In all instances, where possible, we recommend that you retain proof of shipping whenever returning items to us.


If the product you are returning included a special offer, return of the additional item(s) will be at our sole discretion. Any return may also void a multiple purchase discount.


For ‘change of mind’ purchases, goods can only be accepted for refund or exchange in unmarked, unused, 100% unworn, original condition and packaging, complete with all instruction booklets, warranty cards, accessories etc. Packaging seals (where applicable) must not be broken. proshopping has sole discretion as to whether goods returned comply with these conditions. If you are unsure as to whether your ‘change of mind’ satisfies this criteria, please contact us using our Enquiry Form. We do not sell used items and returned products that do not comply with these conditions or cannot be associated with an RMA number may be returned to purchaser, further incurring you delivery charges.