- Catch member since April 2020
- Seller rating
- Approved online Catch seller since April 2020
RANS is a fully Australian family owned company and prides in selling the best Manchester, Bed Linen, Bath Linen, Homewares, and all other textiles used at home.
We sell products in our well-known brands Jenny Mclean, and RANS and stock a large range of items including Sheet Sets, Quilt Cover sets, Pillows, Throw Rugs, Towels, Towel-sets, Bathmats, Kitchen Napery, Chair-pads etc.
We recommend you to compare with other online shopping sites, as our prices are highly competitive. Our goal is to provide you Quality Linen products at very reasonable prices.
Every customer is highly important to us and we treat our customers as valuable partners. We are of the opinion that our customers will have a pleasant shopping experience when shopping with us. Therefore, we have a smart and professional team of people to assist you in every aspect of your dealings with us.
In order to provide a reliable and on-time delivery service to our partners, we use a variety of carriers with full tracking availability to our partners. We look forward to serving you via this platform.
Delivery & Returns
This policy applies to products purchased from Catch. All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
RETURNS & REFUNDS
What if I change my mind?
We will accept returns for change of mind provided the return is from an Australian address, is made within 10 days from the date of purchase and the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-returnable unless faulty.
As such, you cannot return these even if they are unused under our change of mind policy. To apply for change of mind return, please download our Return Application Form via here and follow the instructions as listed.
No exchange or refund on any product that has been personalised, unless the product is faulty. We will accept returns for faulty products.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For any enquiries please contact us via Catch messaging system
What if a product is faulty or incorrectly delivered?
At The RANS, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in the world if they are faulty or the products delivered do not match your Order.
You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
What is the process for returns?
For Australian based customers you can create a new return request by contacting us via Catch. All you need is your order number, email address with which you placed the order, which can be found in your order confirmation email, and reason(s) of return.
Returns of product : All items should be returned in their original packaging.
On occasion, your requested replacement item may have sold out by the time your product is posted and recieved by The RANS. If your replacement is not available, your account with which you paid (e.g. credit card, paypal) will be refunded.
How long will it take to get a refund?
Once your goods have been received by The RANS, please allow up to 5 working days for your credit to be processed back to your account. You will receive an email confirming the credit and you may then log in and select to receive the funds as a store credit or a refund. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
Who gets the refund if i return a gift?
The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.
How do i contact the customer service team? Please contact us via Catch messaging system