- Catch member since August 2021
- Approved online Catch seller since August 2021
We sell a wide range of Christmas decorations including: tree skirts, tree decorations, Christmas lights, crackers and bonbons, stockings and sacks, table decorations, tree toppers and wreaths and garlands.
If you have changed your mind about your purchase, Real Christmas Trees are happy to offer you a store credit, provided that the item in question is:
• returned within 14 days of receiving the order;
• as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
• in a resalable condition; and
• not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high-value items that you return for change of mind.
You may be provided with a product exchange, refund or store credit (at our discretion) only when the returned product is received, and it complies with the requirements state above.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address
We will replace items if:
• They arrive broken or damaged
• The items are not as shown on the website
• The item is faulty
You will need to present your invoice or proof of purchase. Please contact us within 7 days of receiving your purchase to arrange your replacement.