Reid Cycles Profile

  • Catch member since September 2017
  • Seller rating
    Seller Score
    87%
  • Approved online Catch seller since September 2017

THE HOME OF AUSTRALIA'S BEST VALUE BIKES!


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



If you purchased an item online it can be returned by sending it back to us. The process for submitting a return is; Contact our customer service via email or call us.
Provide all necessary details as outlined below. We will do our best to respond within a 24 hour time period on business days with the next steps of the return process.

We'll need the following information to quickly process your return:

Your order number, if known; it appears on the top of your order confirmation email
Your name and address
A description of the issue with the item that you are returning
Whether you would prefer a refund or exchange

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery