- Catch member since August 2017
- Seller rating
- Approved online Catch seller since August 2017
Welcome to Remote Pro, a premier automation electronics company in Queensland.
Remote Pro started with one product and now provides more than 500 devices and accessories. From garage remotes in Brisbane, car keys, replacement batteries and Google Cardboard and shells, we now offer receivers, trampoline mats and travel accessories.
Given our competitive prices and unparalleled customer service, you can trust us to meet your automation needs and expectations. Our garage and gate remotes, car keys, blanks and shells, and other products are designed to work seamlessly with your door, garage, vehicle and other facilities.
When it comes to automation electronics, we know what you need—name it and we will ship it to you anywhere in the world. But if you live in Australia, we will ship your order for free.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please contact Remote Pro via Catch Marketplace. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorized, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. If the products is unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. Refunds may take up to 6 business days to be processed. In cases where a replacement product is to be provided, the replacement will be shipped at no cost to the customer.
To enable Remote Pro® to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense.
If the item is required to be returned, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
30 Day Returns
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
The item is securely packed to ensure it is received in original and re-saleable condition.
The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
Handling fees will apply, to be deducted from the refund provided.
If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.
If the item was sent with paid shipping, the shipping cost is not refundable and no restocking fee will be charged.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
For incorrectly ordered items we do not offer exchanges, it best to post the item back for a return and reorder the correct item at any time.
If you wish to take up this offer, please send us an email stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email.