- Catch member since October 2021
- Approved online Catch seller since October 2021
Online store for Computers and IT equipment, including custom computer builds and web services like website design and development and cloud anti-virus management.
Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at through Catch.com.au message system. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Faulty or Damaged in Transit Products:
Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity). Also provide a brief explanation of fault and what the customer would prefer in the way of compensation or replacement parts/product.
We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund or replace the product.
If we need the product returned, we will provide a return label. Any postage cost incurred by the customer for return postage will not be refunded if a return label has been provided.
Missing or Damaged Parts under 12-month warranty:
If a single part is missing or damaged, please ask the customer to specify using the instruction manual of what part they are missing or is damaged and the quantity needed. Where possible, ask customer to mark the part in manual and send us picture of it.
Once we receive the details of what is needed, we can issue for a part to be sent as soon as possible. We will send an email containing tracking information when it is available.
Dispatch of spare parts from our warehouse can take up to 2 working days.
If no spare part is available, we will provide an alternative resolution in line with Australian Consumer Law
You can always contact us for any return question through Catch.com.au message system.