- Catch member since February 2021
- Approved online Catch seller since February 2021
Saray Rugs is one of the leading wholesale rug suppliers in Australia, with a large range of area rugs available in almost all imaginable styles, colours, textures and sizes. We pride ourselves in having exceptional customer service, quality products and competitive prices.
If you are not satisfied and change your mind about the products you have purchased from us, please let us know. In addition to a 12 month warranty period which covers all manufacturer faults with the products, we also offer a 30 day change of mind returns policy.
Please contact us via your Catch Account to raise a warranty claim and/or for a return approval of the product you are not satisfied with and have changed your mind about. Once the product is received and inspected at our warehouse, we will facilitate an agreed resolution.
Please Note:
⦁ For the change of mind returns, the return freight charges are to be paid by the customer
⦁ The product must be in unused and undamaged condition
⦁ The packaging must be re-sealed to avoid damage in transit
⦁ We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
⦁ Fees may apply