- Catch member since March 2020
- Seller rating
- Approved online Catch seller since March 2020
Sassy Organics is about healthy alternatives. Our mission is to endow your life and that of every member of your ménage with simple everyday pleasures. Sassy Organics will timelessly provide you with an ever-expandable range of the highest quality of organic and certified organic products that are just marvelous for your body and exceptionally good for your health. We also include the finest of natural products for babies as well as a hand-picked selection of delectable certified organics teas.
Refurns & Refunds
Sassy Organics offers a 30 day return policy, where the product does not meet the consumer guarantee, in accordance with Australian Consumer Law. 30 days is calculated from the day the product is received by you. If you receive a faulty item(s), you must notify us as soon as you receive your order. This can be done by writing to us via Catch messaging system.
We will assess your claim and endeavour to address your concerns as soon as possible. You will be advised of the next step(s), including whether or not to send the goods back to us. Please do not send your purchased products back to the manufacturer.
General product enquiry
If any of the items purchased at Sassy Organics fail to meet your expectations, we will raise your concern with the product supplier on your behalf. We will endeavour to remedy your concerns either by:
- Contacting the product supplier directly on your behalf;
- Replacing the product;
- Providing you with a refund; or
- Offering you an alternative solution.
Change of mind
Sassy Organics offers a 30 day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us within 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
Please note that all returned products must be unopened, in their original box and packaging, sealed and unmarked, suitable for restocking and sale as a brand new item. Any product returned which is received damaged, opened, used or otherwise blemished will not qualify for a refund and will be held until the buyer pays for redelivery.
Returned products that do not qualify for a refund which are held for more than 30 days where a buyer has failed to pay the redelivery fee, may be destroyed or otherwise disposed of by Sassy Organics. When returning the products to us, please ensure your return parcel is securely packaged and both sender’s address and Sassy Organics return address are clearly displayed on the outside of the parcel.
Please contact us via Catch messaging system before initiating a return