Secret Identity Costume Hire Profile

  • Catch member since December 2017
  • Seller rating
    Bronze Seller
    93.7%
  • Approved online Catch seller since December 2017

Welcome to Secret Identity Costume Hire!

Our online store has the largest range of fun, unique and quality costumes, party supplies and tableware, to help you get your next party started. Whatever style of event you’re hosting, or have been invited to, you’ll find everything you need here at Secret Identity Costume Hire - wigs, beards, capes, scarves and feather boas, makeup, glasses, men's/women’s & kid’s costumes, masks, wands, party props, tableware, balloons and so much more. Need a themed or seasonal costume, not a problem.

Secret Identity Costume Hire is a proudly family owned and operated business, with warehouses throughout Australia. Wherever you’re partying, we can ship your costumes and party supplies to you. Secret Identity Costume Hire has always prided itself on stocking a range of on-trend costumes, alongside old favourites. But an extensive selection of costumes is not all that we offer. We pride ourselves on the great service we deliver to our customers. Our aim is to make your experience of shopping with us for your next party, enjoyable and seamless. Afterall, you’ve got a party to get ready for!

If you have a question about party supplies, costume sizes and colours, or you have a special costume request, we’re here to help.

Please Note - Product information, photos and images may differ from the actual products. Photos and images on the website and in printed materials are for general illustration purposes only.

Delivery

Secret Identity Costume Hire ships all products and items ordered through Catch using only reputable delivery companies. All items are posted the same, or next day after your payment has cleared, which means most orders will get to you quickly. As our products are housed in warehouses around Australia, if you order multiple items they may arrive separately from one another and delivery times may vary.

To ensure your order arrives safely and securely we recommend that the address you specify will have someone available during business hours to accept delivery. No responsibility will be taken for parcels that are left unattended.

We offer a flat shipping rate of $20 per order.


Secret Identity Costume Hire ships all products and items ordered through Catch using only reputable delivery companies. All items are posted the same, or next day after your payment has cleared, which means most orders will get to you quickly. As our products are housed in warehouses around Australia, if you order multiple items they may arrive separately from one another and delivery times may vary

To ensure your order arrives safely and securely we recommend that the address you specify will have someone available during business hours to accept delivery. No responsibility will be taken for parcels that are left unattended.

We offer a flat shipping rate of $20 per order.

Delivery Terms

1. We pack and ship orders each business day. Your order will be shipped the next business day, if not earlier. Please note: that during peak periods (for e.g. Book Week, Halloween and Christmas) extra days may be required to pick and pack your orders. We are not responsible for unexpected shipping delays caused by circumstances related to the courier, weather or other state of emergency.

2. A tracking number will be provided once your package is dispatched.

3. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.

4. All orders are sent by express freight where possible.

5. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.

6. To ensure your order arrives safely and securely ensure someone will be available to accept the delivery. We do not accept responsibility for parcels left unattended when you have given us Authority to Leave.

7. Missing or non delivered parcels need to be reported to us promptly. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 14 days of dispatch, after which the refund will be processed automatically.

Refunds & Exchanges Policy

You are welcome to return faulty products for a refund within 14 days of receipt of the goods.

When the item is faulty through no fault of the buyer, the cost of postage will be included within the refund. Postage is at the cost of the buyer for all other returns and refunds.

Please choose your items carefully, as we cannot accept change of mind returns or returns for errors made by you when ordering and we do not accept responsibility for lost items.

Before returning any item/s please contact us via your Catch account.

Items Excluded From Our Refund & Exchanges Policy

Secret Identity Costume Hire is unable to offer a refund or exchange if:


• The item has been used, shows signs of wear and tear, is damaged, altered or repaired.
• The item is not in the original packaging or box (includes shoe boxes), or the packaging is damaged.
• The item is missing the original tag or the tag is damaged.
• The item is missing or has damaged parts.
• You changed your mind or made an error when placing your order.

Due to hygiene reasons the following items are not able to be returned for refund or exchange:


• Makeup
• Earrings
• Beards, moustaches and facial hair
• Wigs and wig caps
• Hats
• Eyelashes
• Undergarments and/or costumes that include these item/s
• Masks
• Teeth
• Socks and tights

Refund or Exchange are not available on:


• Special orders
• Mascot costumes
• Inflatable costumes
• Sale items