Selby Acoustics Profile

Incorrect Item Sent
In the unlikely event you have received an incorrect item, please contact us within 48 hours of receipt and we will organise delivery of the correct item. We will despatch the correct item to you immediately upon notification of the error. We will then organise the return of the incorrect item to us at no cost to you.

Incorrect Item Ordered
We offer an exchange or refund if you have purchased an incorrect item.
If you've ordered an incorrect item, we will happily exchange it for the correct item or offer a refund for the cost of the item ordered.
Please contact us to organise your exchange within 30 days of receiving the item, and return it to us within 30 days.
Any postage costs incurred from the return of the goods for exchange are the responsibility of the customer. You are also welcome to make returns at any of our stores.
Any difference in price for an exchanged item will need to be paid in full by the customer upon request of the exchange.
We will ship your replacement item as soon as we receive your returned goods.

Unwanted Items
For unwanted items we offer either an exchange or a refund if you change your mind.
If you decide that you do not want the item that you have purchased, then you may return it to us subject to a few conditions:

Please contact us to request the return within 30 days of receiving the item, and return the item to us within 30 days.
Any postage costs incurred from the return of the unwanted item(s) are the responsibility of the customer.
All unwanted items should be returned unused in their original condition, and in the original packaging.

We will not be able to process an exchange or refund until the returned item has been received and processed by our Returns Department.
We do not charge a restocking or handling fee.

Please note: if any item is not returned in original condition, or is returned with any part of the packaging missing, we will not be able to offer an exchange or refund. This includes items that have had shipping labels attached directly to the product packaging.