- Catch member since August 2018
- Seller rating
- Approved online Catch seller since August 2018
At Sherwood Garden Home Fragrances we provide superior quality home fragrance products, including Ultrasonic Essential Oil Diffusers, Electric Illumination Fragrance Warmers, Pluggable Fragrance Warmers, 100% Pure Essential Oils and Bath & Body products.
Change of mind/incorrect choice: Please choose carefully as we cannot accept returns for incorrect choice or if you had a change of mind.
Cancellations: Order cancellations can only be accepted if your order has not yet been processed.
Damaged/faulty: If you have received a damaged or faulty item, please contact us within 48 hours of receiving or soon as you notice a fault or if your product stops working.
For minor damage or faults you may be offered a replacement part or full replacement.
For major damage or faults you will be offered a full replacement or refund.
If your item cannot be replaced you will be offered a refund.
Warranties: Airome Ultrasonic Diffusers and Candle Warmers Etc. Electric Fragrance Warmers are all covered by a 12 month warranty. This warrants your new products to be free from defects in materials and workmanship under normal household use for a period of one year from the date of purchase. During this period, such defect will be repaired or the product will be replaced at our discretion without charge. This warranty does not cover warming bulbs or flickering bulbs, exterior or interior finish, or damage caused by misuse, accident, or negligence.
Candle Warmers Etc. Warming Bulbs (NP4, NP5, NP7) are all covered by a 90 day warranty.
Aromamist and ECO. Essential Oil Diffusers and Essential Oil accessories are all covered by a 12 month warranty.
Please contact us via your Catch account to request a replacement, refund, cancellation, process a warranty claim or if you have any other issues with your order.