- Catch member since August 2018
- Seller rating
- Approved online Catch seller since August 2018
At Sherwood Garden Home Fragrances we provide superior quality home fragrance products, including Ultrasonic Essential Oil Diffusers, Electric Illumination Fragrance Warmers, Pluggable Fragrance Warmers, 100% Pure Essential Oils and Bath & Body products.
Change of mind/incorrect choice: If you have had a change of mind or have chosen a product incorrectly, we can offer a product exchange to the value of your product purchase.Products must be returned within 30 days of receiving your order and must be unused, unopened and in their original packaging. Buyer will be responsible for return postage.
Cancellations: If you need to cancel your order please contact us before your order is dispatched and we can process this for you.
Damaged/faulty: If you have received a damaged or faulty item, please contact us within 48 hours of receiving or soon as you notice a fault or if your product stops working.
For minor damage or faults you may be offered a replacement part or full replacement.
For major damage or faults you will be offered a full replacement or refund.
If your item cannot be replaced you will be offered a refund.
Warranties: Airome Ultrasonic Diffusers and Candle Warmers Etc. Electric Fragrance Warmers are all covered by a 12 month warranty. This warrants your new products to be free from defects in materials and workmanship under normal household use for a period of one year from the date of purchase. During this period, such defect will be repaired or the product will be replaced at our discretion without charge. This warranty does not cover warming bulbs or flickering bulbs, exterior or interior finish, or damage caused by misuse, accident, or negligence.
Candle Warmers Etc. Warming Bulbs (NP4, NP5, NP7) are all covered by a 90 day warranty.
Please contact us via your Catch account to request a replacement, refund, cancellation, process a warranty claim or if you have any other issues with your order.