- Catch member since March 2022
- Approved online Catch seller since March 2022
We are an Australian registered company, We have the warehouse in Melbourne. We deliver it to whole Australia.
Furniture is what completes your dream home, not only it adds character to your specially curated space; it also creates that ambience and warmth needed by you at each and every minute everyday. Shopping Planet brings to you carefully and wholeheartedly chosen pieces that not only tick your choices, be it modern, traditional, contemporary or a bit of amalgamation of all to create something distinctive. We have it all under one place here. So go on and shop till you drop…
Q: I received a faulty or damaged item, help!!
A: Please contact us in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, please provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
Q:What warranty do you provide?
A: Non electronic products offer a 12 month warranty unless stated otherwise. Electronic products offer a 3 month warranty unless stated otherwise. If your product becomes faulty after receiving it and is within the warranty period, please contact us for assistance.
Q:Do I need to pay for return postage if my item is faulty?
A:Customers will not be required to pay for return postage if an item is faulty. If the item is required to be returned, we will arrange a return postage label at our expense.
Q: I’ve changed my mind, I don’t want the order any more.
A:Change of mind orders are accepted only under certain conditions. You must contact us within 14 business days of receiving your order, and the order must be unused and in the original packaging. Please provide photos to demonstrate this is still the case.
Q:What fees are associated with change of mind orders?
A: A 20% change of mind fee applies. A refund minus 20% of the purchase price will be provided once the order is received back into the warehouse.
Q:Do I need to pay for return postage if I change my mind?
A: Customers are responsible for return postage back to the warehouse. If we provide a return postage label, in addition to the 20% change of mind fee, the return postage will also be deducted.