- Catch member since May 2021
- Approved online Catch seller since May 2021
Sir John’s Gifts has been trading on Carlisle Street in Balaclava for the past 45 years and with its large, supportive and loyal local customer base it has grown into a great place to walk through, relax and enjoy a great shopping experience. Good old fashioned “Retail Therapy
You can return your item to us in its original packaging within 14 days of when it was delivered to you for a refund. We will refund the cost of the item(s), but you will need to pay for the cost of return shipping. Please contact us first to confirm and arrange.
In the unlikely event that your order arrives damaged, please do not hesitate to contact us.
Once your order is received back to our store, a qualified team member will verify the condition of your returned item and once approved your account will be credited within five to ten working days, depending on your payment method.
This refund policy does not apply to goods which have been used, damaged after delivery, not signed for on receiving the item, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.