- Catch member since February 2021
- Approved online Catch seller since February 2021
Smooth Sales is disrupting the world of retail, offering customers great deals every day on toys, games, books, beauty, tech and much more! If you are looking for your next bargain, then Smooth Sales has you covered. 100% Australian-owned.
We accept change of mind returns within 14 days of the product is received. The item should be unopened, sealed and in a saleable condition. Return postage will be at customer's cost.
The following categories/products cannot be returned due to change of mind:
• Cosmetics & Beauty products (If hygiene seal is broken)
• Pharmaceutical/Health products
• Perishable Goods & Food items
• Personal Care Items
• Underwear & socks
• Pierced jewellery
• Mattresses, pillows, quilts, comforters & mattress and pillow protectors
• Gift cards, phone recharge or third party gift cards
• Media - Books and unsealed CDs, DVDs & Video Games
• Adult toys/sexual health products
• Assembled furniture
• Digital Goods (download codes etc.)
• Personalized/Made to order Goods
• Earphones/Headphones (if package has been opened)
• Large/Bulky Appliances
• Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided
• Paper towel
• Tissues and serviettes
• Medicinal (pain relief)
• Cleaning (Examples: antibacterial wipes, sprays and cleaners, disposable gloves)
• Feminine hygiene and incontinence
• Baby wipes
• Hand Sanitizers
For faulty products, send us a Catch message to process the refund or replacement. If proven that the product is at fault, we will cover the shipping cost.
Send us a Catch message for any questions.