Sous Vide Australia Profile

  • Catch member since January 2018
  • Approved online Catch seller since January 2018

Sous Vide Australia is the leading provider of water baths and thermal circulators to the hospitality industry, within Australia. Supplying local access to the highest quality and specifically designed sous vide cookery equipment from around the world.

Sous vide or low temperature cookery is the most exacting method to produce consistently tasty results every time you cook. The home cook and commercial chef can both easily create amazing results using this method. Low temperature cookery retains more flavour, nutrients, and texture in many traditionally harder to cook meats and vegetables with very little fuss and no mess. Vacuum sealing food items ready to cook in a water bath allows the chef to cook, refrigerate or freeze the item without handling the food. All food remains hygienically sealed in user friendly portions reducing handling and waste.

Returns policy: This is the Refund, Repair and Return Policy of Sous Vide Australia, and applies where you make a purchase online from Sous Vide Australia At Sous Vide Australia we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Sous Vide Australia, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. Returns Sous Vide Australia must be notified of damage caused to goods during shipping, within 3 days of delivery. Should you receive a product that appears to have been damaged in transit you can either: Refuse to accept delivery of the product. Once the damaged goods have been received by Sous Vide Australia we will provide you with a replacement product. If you have already accepted delivery and then noticed the product has been damaged during transit, please contact Sous Vide Australia and one of our staff will provide you with a reply paid address. On receipt of the damaged product Sous Vide Australia will provide you with a replacement product provided there is satisfactory evidence damage was caused during transit (Photo evidence may be requested). Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. Title and risk in the products, such as loss and damage, pass to you on delivery. Force Majeure Sous Vide Australia will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries. Refunds Refunds will be made by Sous Vide Australia via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days. No goods shall be refunded without prior agreement between the recipient and/or customer and Sous Vide Australia. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. Consumer Guarantees and Your Rights Under the Australian Consumer Law Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Order Enquiries If you have any query about the progress of your order please contact us via Catch messaging system. Please quote your Order number as shown on the email confirmation.