- Catch member since August 2019
- Seller rating
- Approved online Catch seller since August 2019
SportsShoes, the UK’s no. 1 online retailer for run, gym and hike.
Our mission is to help our customers to lead a happier and healthier life through running and fitness, and to help you make the best product choices to achieve your fitness goals. It doesn’t matter whether you’re an elite runner, weekend fell walker or gym enthusiast, that commitment and passion to be active is what drives us both.
Please note that we offer a tracked shipping service that costs $28.
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.
We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.
We'll exchange or refund all items which:
- Are returned to within 100 days of receipt.
- Are returned to us in perfect condition, with their original packaging and with the labels attached.
Your statutory rights are not affected.
Disclaimer: Please note all products are presented with AU sizes unless stated otherwise оn the listing page.
IF YOU ARE NOT SURE ABOUT THE SIZE, PLEASE CONTACT US BEFORE ORDERING.
How to Return:
- Contact us via your Catch Account letting us know what action you would like us to take, e.g exchange or refund. This will help us to ensure we process your return quickly and effectively.
- Wrap securely in a bag or paper, taking care not to damage the product packaging during postage.
Please enclose your invoice, letting us know what action you would like us to take, eg. Exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
Please, note, we will take responsibility for your returns costs only in cases when the package has been damaged, defected, or not as described. In all other cases, we will not be responsible for the costs incurred for returning ordered items. Thank you in advance!