Superior Homeware Profile

  • Catch member since September 2018
  • Seller rating
    Seller Score
  • Approved online Catch seller since September 2018

Welcome to My Superior Homeware. We are an Australian owned and operated company. We stock all kinds of bathroom products due to having quite a large warehouse. We're the place to go for good prices on almost any bathroom product! Above our warehouse is a show room allowing you to see the items you would like to buy in person. All our tapware has a 5 year warranty and comes with a 5 star service.

Delivery Options
If your order is payment done, we will aim to have it processed and dispatched within 1-3 business days, You will receive an email confirmation once it ships. Please then allow for standard Australia Post delivery times. Delays may occur around Christmas, Easter and public holidays.

All deliveries are insured, which ensures if the item is damaged or lost in transit, we will either send the same product again or you will receive your money back. This stress-free service is free and we will not hide any fees from you. All packages are track-able and will require a signature on delivery, which means if the product is reported missing, we will check and most importantly, rectify the problem.

If your order was successfully placed, but the item is now out of stock, we will notify you with below steps:
1.We will remove the back order items and proceed to ship the remaining available products out to you or cancel the entire order and full refund.

Returns & Refund Policy
1. All customers must contact us via email within 10 days after receipt in regards any return of scratches or parts missing. If reported it after 10 days, you will be covered the shipping cost. We are not accept for any return if customers to change mind or order by mistake more than 14 days of received order.

If there is problem with the Fragile goods, like Stone Sink/Basin/Mirror/Cabinet is Damaged or Cracked, please must contact us once you receive the original package within 48 hours. Or else replacement is not available.

If the item is approved for returned and not found to be defective a refund will be processed with Change of mind Policy. If package is found to be defective a refund will be processed less a restocking fee of 15% of the product price; If product is found to be defective a refund is not available.

2. We are not responsible for any return postage cost for any warranty claim under our company's policy. Should you have any issue you might want to raise up with us, please feel free to contact us at any time. If we received an item without an email notification, a return will not be processed.

3. To submit a faulty item claim please follow the steps below:
(1). Contact Us by Catch messaging with your Order number photos or video evidence displaying the fault and a detailed description of the problem.
(2). If the problem with a product is minor, you must accept a repair if the business offers you one. Our team may provide simple repair instructions to complete in order to solve the problem we will require the customer to conduct these repairs as a first step before any returns can be approved.

4.Our warranty does not apply to products that have been the issue, modified, repaired or abused by anyone. My Superior homeware products reserve the right as the final authority and whether the products should be replaced or refunded.

5. My Superior Homeware will not be liable for any incidental, indirect, consequential, or damages of any nature and from the sale of the products.

6.When parcel its returned to Sender due to Attempted delivery( No one in attendance; incorrect address; Item not collected). You will be covered the cost of return or initial shipping accordingly. (This terms applies to Free Shipping Orders and Cancel order after dispatched.)

Warranty Policy
The warranty period commences from the date of delivery. A free 6 months warranty for fittings (replacement warranty on the installation parts. such as cartridges screws nuts etc); 5 years replacement warranty for cartridge (postage is not included). 6 months guarantee on finish (Includes mixers, tap ware and showers. Accessories are subject to 1 year replacement parts only.) These warranty periods apply only for a residential home used.

Warranty periods for Commercial
All Products 1 Year Free to Replacement parts; All Products 6 months guarantee on finish. (For example hotels, aged care facilities, hospitals, schools, factories, motels)

Please noted Items that are not installed by a licensed plumber(or licensed electricia) will not be warranted. We will not be liable for the cost of installation or removal of any item and the warranty will be voided if damage occurred during or after installation or a damaged or incorrect unit has been installed.

If product has marks, chips or imperfections, missing components or is not what was purchased, and is deemed unacceptable and/or has been damaged in transit, the product should not be installed. Cracked or chipped ceramic basins are not covered under warranty once installed.

Please allow There is 1-5mm measuring deviation due to manual measurement and is NOT considered a warranty issue.