Swann Australia Profile

  • Catch member since May 2017
  • Approved online Catch seller since May 2017

Swann offer a selection of security cameras, home security systems and surveillance systems to suit your needs. Whether you need one IP camera to keep an eye on your dog or a large 16 channel system for your business, Swann's got you covered.

Every security camera or system sold comes with 12 months manufacturer's warranty (extendable to 18 months online), free 24/7 technical support and the help you need to install everything yourself.

Swann has 30 years of experience in protecting families, homes and businesses. It all started in David Swann’s family home in Melbourne. Today Swann is the number one brand* in DIY video security globally. We like to think that choosing a

Swann product means you're buying from a company focused on making every home and business a safe place.

* Source: IHS Technology: The World Market for Consumer and DIY Video Surveillance Equipment 2016

Swann Communications Product Returns Policy - Global Refund, Repair or Replace

All new products sold by Swann Communications on Catch.com.au Marketplace as Swann Australia are covered by a 12 Month Warranty. Swann Communications will accept product returns and assist you to repair, replace or issue you with a refund under warranty where:

  • The product is found to be defective/ faulty, or
  • The product is not fit for its intended purpose, or
  • The product does not match the specifications/ description on Catch.com Marketplace as Swann Australia;
  • The product has been used in the country of purchase, and;
  • You have an order reference/ receipt or adequate proof of purchase from Catch.com Marketplace as Swann

    Australia dated within the 12 month warranty period.

    Repair or Replace Policy

  • You must contact us & make a claim within 12 months of purchase date for a repair or replacement of the same or an equivalent model.
  • You must provide proof of purchase when making a claim with Swann.
  • If new stock returned is found DOA (Dead on arrival within 14 days of receiving delivery) Swann will reimburse any delivery expense incurred by you.

    Refund Policy

  • You must provide proof of purchase when making a claim with Swann.
  • You may incur a restocking fee of $50 if the product you return is considered no longer in saleable condition once it’s received.
  • If you were charged a shipping fee at time of purchase, this will be deducted from your refund amount (unless refund is due to shipping error).
  • If stock returned is found DOA (Dead on arrival) Swann will reimburse any delivery expense when purchased on Catch.com.au Marketplace as Swann Australia.
  • Refunds are granted once stock is returned to Swann, tested and approved by Swann’s Warranty/ Returns team.