Sweat Central Profile

1. Contact us via your Catch account to obtain a Returns Authorisation Number (RAN). State your concern/s along with your contact details and a team member will respond to you.


2. Once you have been issued a RAN, send back the item/s in the original product packaging. You must also include a postage paid satchel if you are exchanging an item. Please include all your contact details and note briefly outlining the reason for return. All products must be returned in new condition, to ensure further processing.
   
   The address will be provided upon obtaining a RAN.


3. That’s it - no need to worry, once you have sent your package to us, a team member will action the rest and contact you if required.

We will happily exchange products that are undamaged, unsoiled and are in original condition. The general time frame to claim for exchanges is within 14 days from the date of delivery.

We are notified of the issue within 14 days of receiving your order. The customer is responsible for the return of the item in undamaged, unsoiled and original condition. We recommend that you register the item to avoid any lost in transit issues. The customer must pay for the costs for the return and if applicable the re-delivery of the item.

The customer will be refunded by the same method of which the customer had originally paid within 14 days. You must also provide proof of purchase.

The warranty period is stated on the item listing page. Any claims made under warranty must be returned to us for inspection or sent back to the manufacturer through us. Items must be accompanied by proof of purchase within the set period.

The return instructions process must be followed in order to claim for warranty.

For some items a 20% handling and re-stocking fee may apply for items incorrectly purchased, we cannot absorb these costs placed upon us from our suppliers. Please choose carefully.