Tech Tack Profile

All brand-new products come with a manufacturer's warranty, and all Australian products come with a 2-year manufacturer's warranty. Before contacting us, please contact manufacturer customer support via phone or email for general/technical questions. Most problems can be resolved over the phone or via email by a trained professional.

Any item being returned must be contacted via Catch message and all other pertinent information will be provided at this time.

Any Dead on Arrival (DoA) item must be contacted/returned to us within 3 days of arrival. For assistance with warranty and returns, please message us on catch first.

Postage for both ways will be the responsibility of the buyer if an item needs to be returned after the 14-day period from the date of delivery.

It is the responsibility of the buyer to ensure the product is packaged securely to avoid any damage during the return process. Failure to do so may affect the eventual resolution, which may include repairs, replacement products, or store credit, depending on the circumstances.

Normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disasters, or other external causes are not covered by the warranty; nor are damages caused by operating the equipment in a manner that is outside the instructions. Any modification, alteration, or tampering with the item will void the warranty.

Tech Tack will provide a 14-day money-back guarantee*. If you are not satisfied or changed your mind about your purchase, you may request to return the item(s) within 14 days from the date the order was received at your expense. The item must be returned with all the original accessories and packaging. 

*For any Apple products, activated units will not be eligible for returns for a replacement or a refund under our 14 Days Return Policy.

Dead on Arrival (DOA) or Faulty Item Cases

Tech Tack will provide a 14-day return policy from the day of receipt on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Tech Tack via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterward, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once an item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.