- Catch member since May 2021
- Approved online Catch seller since May 2021
Brisbane's largest tennis warehouse & pro shop - racquets, shoes, clothing, string, balls, accessories and tennis rackets from all the best brands at the lowest possible prices. Quick delivery Australia wide from our fulfilment centre
If a product is wrongly described, different from a sample shown or doesn't do what it is supposed to do, you may choose between a replacement or refund. Please note the incorrectly sent item will need to be returned in its original condition.
Warrantable Items. A warrantable item is one that is covered by a manufacturer's warranty. This is often the case in brand-name electrical items, mobile phones, computers and IT products.
Warranty claims are handled by the manufacturer, please contact them immediately and follow their Returns Policy and Instructions. If you require any assistance or contact details please feel free to contact us via your Catch account.
Products damaged in transit must be reported to us within 24 hours of receipt of the product.
If you receive a product that you think is defective, you are to immediately contact us through your catch account where we may provisionally determine whether the product is defective. You have 14 days from the date of delivery to report a defective product.
For a credit to be issued, the item must be returned to us in its original condition - undamaged, including the outer packaging. Once the item is returned and assessed, we will provide you with a credit for the product amount only (excludes delivery).
How to request a return for defective or DOA items:
Please contact us via your Catch account as soon as the problem arises stating your order number, the item(s) you are returning and details of the problem. Our Customer Sales Team will then issue a Return Authorisation Number (RA#) and provide you with a return address. Please feature the RA# prominently on the outer packaging when you send it back to us.
Please do not write the number on the item packaging itself. The RA# is valid for 14 days so please return the item immediately.
Once the item is received by us and provided the returned item meets our DOA or defective items criteria, we will provide you with a credit, a replacement product or a full refund to your original method of payment. This will be done within 7 business days of receiving the item and advise you of the outcome.
We do allow a return where the customer has changed your mind, provided that the item in question is returned within 14 days of receiving the order; as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken); in a resalable condition; and not damaged in any way.